Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ?? so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment. Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. Influences changes to production and/or shipping schedules and price changes. May identify and follow up on business opportunities. May be responsible for project management of country, regional or multi-country projects.
? Works on customer service assignments with clearly defined objectives
? Solves problems of limited scope and complexity
Qualifications
? Bachelors or Master Degree or University Degree or equivalent.
